Shipping Policy
Overview
At Some Grub, we strive to deliver our dog treats to you as quickly and safely as possible. This policy outlines our shipping process, costs, and estimated delivery times.
Shipping Destinations
We currently ship to all addresses within the United Kingdom. International shipping is not available at this time.
Shipping Costs
- Standard Shipping: £1.99 for orders under £30.
- Free Shipping: On orders of £30 or more.
Shipping costs are calculated at checkout based on your order total.
Processing Time
Orders are dispatched the same day when placed before 2:00 PM (Monday through Friday, excluding bank holidays). Orders placed after 2:00 PM or on weekends/bank holidays will be dispatched the next business day.
Delivery Time
- Standard Shipping: 2-3 business days after dispatch.
Delivery times are estimates and may vary due to factors like weather, carrier delays, or high order volumes. You’ll receive a tracking number via email once your order ships.
Shipping Carriers
We use Royal Mail, depending on your location and order size. The carrier is selected at our discretion to ensure reliable delivery.
Order Tracking
Once your order ships, you’ll receive an email with a tracking number to monitor your package’s progress.
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us at [email protected] within 7 days of the expected delivery date. We’ll work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.
Contact Us
For shipping-related questions, email us at [email protected].
Return and Refund Policy
Our 30-day money-back guarantee
If your dog doesn't love our food or treats, or they aren't right for you, tell us within 30 days of delivery and we'll refund you in full. Change of mind is included. You don't need to send anything back.
The guarantee covers Some Grub food, treats and bundles bought directly from us, including the whole introductory bundle. Opened or used packs are covered. You don't need to keep the original packaging or leave a minimum amount in the pack.
How to ask for a refund
Email [email protected] with your order number and tell us you'd like a refund. If you can't find your order number, include the email address used for the order so we can find it.
We'll confirm the refund by email and process it to your original payment method within 5-7 business days of confirmation. Your bank or payment provider may take additional time to show it.
What we'll refund
We'll refund the full amount you paid for the food, treats or bundle covered by your request. If we're refunding your whole order, we'll also refund the original standard delivery charge. There are no return postage costs because no return is required.
Damaged, faulty or incorrect items
If something arrives damaged, faulty or incorrect, email us so we can arrange a full refund or replacement, including any delivery charge for the affected order. You don't need to return the item.
Your statutory rights
This guarantee is in addition to your statutory rights. It does not limit your rights if an item is faulty, not as described or otherwise fails to meet legal requirements.